Freedom forDevelopers

Technology in and of itself is not how ELQUS ranks at the top in our industry year after year. It’s what we do with that technology. How we use it and what we do with the information that is provided to us. Our API (application programming interface) gives us a real-time data snapshot for each process of order fulfillment. That information provides us with critical insights that give us the ability to customize business’s workflows and effortlessly link with contacts like suppliers and internal applications like shopping carts.
Here is an overview of some features of the API protocols and how they promote your business:

Order API

Order API provides companies with large amounts of data related to orders. Orders in the system can be monitored, changed, and cancelled. New orders can also be created. If you need to you are able to select specific orders and then get detailed information regarding that order and the products they contain. Invoices can be modified, as well as packing slips. Tracking information is always available. You can also create lists for things like open orders or completed orders. Customers have the capability to create additional tracking endpoints if they need them.

Stock API

Managing your inventory is an absolute must. Inventory levels directly affect your business. Spoiled products or out of stock events will directly result in lost sales. If you don’t have the product on hand, you can’t make the sale.

ELQUS’s Stock API handles all facets inventory management. It gives you access to everything you could possibly imagine with regards to your on-hand inventory.

Searches can be performed with just about any field – SKUs, product numbers, or by vendor.

The system provides real-time notifications to alert you to low inventory levels or expiring stock. These alerts give you time to place an order with your suppliers so you can avoid running out of product. And remember, the AI system can even put together a suggested order for you based on your sales history.

Returns API

Returns are certainly not a favorite of business owners, but they are unavoidable. Returns API may not make you love returns but it will certainly make them a lot easier to deal with. Information will be provided as to what products are being returned and why the customer is returning the item.

Reports can be easily generated for any number of criteria or data you wish to view. Return API will generate labels along with postage for the return item. Once tracking information is obtained, it will be published and available to you and the customer.

Returns API also informs your supplier that a return for a product has been initiated.

Notifications API

Customers are encouraged to sign up for our Notifications API. You will be provided with updates on each order along with other fulfillment processes so that you can see what is going on at any given time with regards to your order fulfillment operations.

Even though you can’t physically be on site, you can still stay on top of everything that is going on. You will have access to just about every piece of information you could possibly want and are able to communicate with us to make changes when needed. It’s the next best thing to being there.

Each of our subscription services allows customers a lot of flexibility. Call us to discuss how the API systems can work for you. If you sign up for a full year of service we will give you a year of IT support on us. FREE!

WERE YOU AWARE THAT…

ELQUS has a great application programming interface. The interface provides users with large amounts of data that is helpful in making sales projections, analyzing sales trends, ordering inventory, and processing returns. It also provides customers with timely notifications on events like low inventory levels, expiring products, order statuses, and other items that require your personal attention.

Customer Support

Are you having a problem with your order? We are sorry to hear that! We have customer support staff to assist you with your issue and also provide with a solution in a timely manner.

There are a number of ways for you to reach us: chat message, create a support ticket*, or email. Of course, you can always reach us by phone using our toll-free number

* Create a ticket option is available only to customers with current active accounts