Other RelatedServices

Why Stop at Order Fulfillment?

ELQUS offers online merchant customers a wide scope of services to simplify your life, reduce stress and save money. Don’t delay! Explore all of the options we have created just for you.

Kitting

Our warehouse staff can take your individual products and create ready-to-go packs or kits from those items. These bundled units can be resold to your customers. Items such as these can help to generate more sales and increase your exposure in the marketplace. If you would like, promotional or educational material can be added to the kits. Kitting is also useful when you buy in bulk and need the product broken down into smaller units for resale.

IT Services

We are committed to staying on top of the latest technology particularly when it would benefit our business and improve the customer experience. Our competitors typically get by with as little as they can. After you decide on the services you are purchasing from us, our amazing IT staff will work on quickly integrating your online shopping platforms with our own systems for a better, more cohesive process. This integration is performed without any charge to our customers. The IT staff will be able to answer your questions and address your concerns about the integration until you are completely comfortable.

Returns Processing

If you don’t already have a return policy in place, our staff will help you create one or tweak one that you already have to refine it. We will ensure that your return policy is included on every customer order invoice. Returns will be processed without delay so that items may be returned to stock if appropriate. Records will be documented with reasons for returns and the condition of the returned item. Returned items can be held aside if you wish so that you can let us know how you would like us to proceed. The policy can be revised at any time by you and we will make the necessary changes to both the process and the paperwork.

Partnership

We have a number of business partners that allow us to facilitate a number of things on behalf of our clients. If we can be of any assistance, please reach out and let us know.

WERE YOU AWARE THAT…

We offer so much more than just order fulfillment processing. Customers who buy in bulk or need product broken down into smaller packages for resale would benefit tremendously from our Kitting Services. Our IT staff can also work with you to integrate your shopping cart with our system for optimal benefits.

Customer Support

Are you having a problem with your order? We are sorry to hear that! We have customer support staff to assist you with your issue and also provide with a solution in a timely manner.

There are a number of ways for you to reach us: chat message, create a support ticket*, or email. Of course, you can always reach us by phone using our toll-free number

* Create a ticket option is available only to customers with current active accounts