THE PROCESS

Defining Order Fulfillment?

Order fulfillment is not one thing or one task. The term actually encompasses a whole process that includes inventory management, picking, pulling, packing and shipping. There may even be a few other things involved among those mentioned tasks.

ELQUS has the ability to handle all those tasks listed above and so much more. From the simple to the complicated order, we are here to serve you and your customers and make sure your entire experience is a pleasant one and leads to a long-term, mutually rewarding experience.

Each order we receive is separately evaluated to determine the best way to process it and ship it. We factor in whether it is being shipped domestically or internationally, if it contains any hazardous materials, and if the package contains fragile items.

As soon as a tracking number is assigned to the package, both you and your customer will be able to check the status of the delivery as needed.

A huge plus when partnering with ELQUS, is the fact that you receive the benefits and perks that result from the relationships with our carriers who just so happen to be the big players in the shipping industry: UPS, USPS, FedEx, DHL, and OnTrack. One of these perks is you get some of the very lowest shipping rates in the business.

We have a state-of-the-art order fulfillment system that automatically calculates the carrier and shipping method which is most cost-effective. Every order and every customer gets this same attention. It does not matter whether you are a large or small volume customer. All our customers are equal in our eyes.

Benefits of Our Order Fulfillment Services:

How is Order Fulfillment Critical to Your Business’ Success?

We have said it before and it's worth repeating – time is everything. Speed rules the day. Following a close second is a great value. The sooner a customer receives their order, the happier they will be and the better the overall experience. Happy customers are repeat customers.

Brick and mortar stores have one advantage over online retailers. They can provide immediate satisfaction in that they allow the customers walk out with the purchase in hand. The online retailer must provide the next best thing – the fastest delivery possible.

By partnering with ELQUS, even small mom-and-pop online stores can compete with the big boys. You can provide your customers with the same shopping experiences as the big name retailers.

Filling a customer order can be deceivingly simple. There is so much more involved though than just simply grabbing the item, packaging it up, and shipping it out.

Where would you store you product? Do you need staff? How will you hire them and then pay them? Can you afford storage facilities and the overhead costs associated with them? Do you have all the necessary equipment, materials, and technology needed to properly run your online business and get customers their orders quickly and accurately?

Worried? Forget about it. We have you covered. We have all of those things and things you haven’t even thought you needed. We are pros at this and by partnering with us you get fully-staffed facilities, the latest equipment, tools and software, and experience all for one low, affordable price.

What Keeps Customers Coming Back?

Consistency, quality, and dependability are what keeps customers coming back again and again.

Our distributed warehouse owners keep a close eye on your product and immediately note any issues and report them back to you without delay. This allows you to address issues before they become a real problem and before they can create problems for your customers.

We work hard to make the entire process pleasant and rewarding for you and your customers. Consistency and satisfaction are the keys and will teach your customers that they can come back time and time again and receive the same level of service and attention to detail on their 100th purchase as they did on their 1st.

WERE YOU AWARE THAT…

There is so much involved in the order fulfillment process. Where to store your product? How to ship your product? What carrier is the best for your needs? Inventory management is critical to the success of filling orders. You need to know what’s on hand, what’s coming in and what your biggest sellers are that month.

Customer Support

Are you having a problem with your order? We are sorry to hear that! We have customer support staff to assist you with your issue and also provide with a solution in a timely manner.

There are a number of ways for you to reach us: chat message, create a support ticket*, or email. Of course, you can always reach us by phone using our toll-free number

* Create a ticket option is available only to customers with current active accounts